At Coastal Pain, your health and safety is our top priority. With the emergence of the COVID-19 pandemic, we have made changes to how we will conduct our appointments. This is to ensure everyone’s safety while we continue to meet the needs of our community.

Follow Up and New Patient Appointments

In an effort to minimize the risk of COVID-19 transmission, comply with state and federal guidelines, and promote social distancing we are giving patients the option to conduct appointments via telehealth. Telehealth appointments can be done over FaceTime, Google Duo, or using your internet browser, and in special circumstances patients can come on-site and be seen in the isolation of their own vehicles.

FaceTime – Using an iPhone, iPad or Mac your provider will call the number or email address linked to your device using FaceTime. There is no setup required for this. It will come through just as a normal phone call would but when you accept the call your front camera will turn on.

Google Duo – Using Android Phone or Tablet install Google Duo app if it is not already on your device. If you are using the app for the first time verify your phone number. Your provider will call the number linked to your device.
Using your laptop open in your browser. Verify your phone number. Your provider will video call using your phone number.

Internet Browser – Using your internet browser, type, ***, *** into the url. You will then be directed to a virtual waiting room, where your provider will be able to see you.

On-site Isolation Visits – Check-in at the screening tent outside in front of the main entrance. From there you will proceed to suite 100 to check in and receive an iPad to take back to your vehicle where you will conduct your appointment in isolation.

Our front desk will be monitoring the schedule and making phone calls to finalize the check-out process and to schedule any follow up appointments shortly after your telehealth visit. Copay payments can be made with the front desk, billing department, or over MyScripps.

If you are due for a Urine Drug Screening you may stop by the clinic to provide a urine sample or if you have urine cups accessible to you at home you may bring your urine sample in with your Last name, First name, date of birth, and date of urine collection labeled clearly on the bottle to suite 100. We ask that all UDS samples be brought in before 3:45pm within 72 hours of appointment.

Isolated Essential Procedure Appointments

As we are still seeing patients for procedures, we urge anyone with a fever, cough and shortness of breath to not come in and to contact your primary care provider immediately. If you are scheduled for a procedure, you will first check-in at our Coastal Pain Isolation Screening Tent in front of our building. You will then return to your car and wait to be called on your phone. You will be escorted to your procedure suite, which is sanitized for viruses/bacteria between each patient using our new COVID-19 cleaning protocol. Your physician will complete your procedure with an MA in the room, while wearing essential personal protective equipment. You will then be escorted back to your car/driver and be instructed to wait for 15-30 minutes before heading home.